Returns & Exchanges If your purchase arrived damaged, or if items in your order
do not meet your expectations, please contact us within In the case of new items that didn’t meet your expectations,
we will accept the return if the items are new, unused, clean and with tags
attached and in its original packaging. You will receive a Return Authorization
Code that you must include when returning the merchandise. A 15% re-stocking
fee will be charged on all returns, no exceptions. Shipping charges will not be
refunded. Defective, damaged, incorrect or missing items will be replaced
promptly. If a package appears damaged at the time of delivery, please
report it to the carrier so they can make a note of it. Take a picture of the
damaged box and report it to us immediately to [email protected] so we can address
it with the carrier as well. Inspect the box carefully to make sure all
products are inside the box and that none of them suffered damages. If you
discover the damage after opening the box, do not dispose of original shipping
cartons or the damaged merchandise, as examination by the carrier’s inspectors
may be necessary. Returns must include a Return Authorization Code otherwise they
will be refused. Please keep your return's tracking information handy until you receive your refund. This is the return address: Parisian Pet Returns Authorization #_______________ 10856 NW 27th ST
Miami, FL 33172 |